I. Trial Period & Return Policy

  • Pursuant to Taiwan's Consumer Protection Act, online shoppers enjoy a '7-Day Trial Period' starting from product delivery date.
  • The trial period is for inspection, not trial use! Unused products within the 7-day period qualify for one-time return or exchange with zero shipping or handling fees.
  • Returned products must retain complete original items, accessories, bonus gifts, and original packaging; items with damage or wear from improper use cannot be returned.
  • Refunds will be processed immediately upon receiving and inspecting returned items.For orders paid via 'Convenience Store COD' or 'ATM Transfer', please provide your refund bank account details (Bank, Branch, Account No., Account Name) for scheduled transfer on our monthly payout date (30th of each month).
  • If partial returns drop total order value below free shipping thresholds, an NT$80 shipping & processing fee will be deducted.

II. Repair & Warranty Policy

1. Warranty Duration

  • Unless explicitly stated otherwise, standard warranty duration is 6 months.

2. Warranty Exclusions

Free warranty service does not apply under the following conditions even within the warranty period:

  • Products purchased outside officially recognized sales channels where authenticity cannot be verified.
  • Natural wear and tear or performance degradation resulting from normal human usage.
  • Damage caused by natural disasters, improper user operation, or uncontrollable environmental factors.
  • Faults or damage resulting from self-transportation or unauthorized relocation.

3. Warranty Start Date Reference

Any one of the following proof items is accepted:

  • Purchase invoice (paper or electronic invoice) or stamped store receipt.
  • Order confirmation or dispatch notification via email, SMS, or webpage screenshot.
  • Unboxing video recorded during initial opening.
  • If no proof is available, the product manufacturing date serves as the warranty start date.

4. 保固內申請維修方式

  • Contact customer service via Crosign official 'FB Fanpage Direct Message' or email [email protected] .
  • Please provide your name, phone number, and purchase proof listed in Section III for verification.
  • Provide photos or videos clearly demonstrating product issues for customer service to assess repairability.
  • If repairable and unable to fix via self-guided steps, send the product to Crosign; repaired items will be shipped back (shipping costs split 50/50).
  • If unrepairable, a 50% discount offer will be provided for purchasing a brand new unit.

5. Out-of-Warranty Repair Application Process

  • Contact customer service via Crosign official 'FB Fanpage Direct Message」or email customer service. [email protected] .
  • Please provide your name and phone number, indicating that the warranty period has expired.
  • Provide photos or videos clearly demonstrating product issues for customer service to assess repairability.
  • If repairable, a quote will be provided; send product to Crosign and repaired items will be returned (shipping costs split 50/50).
  • If unrepairable, a special trade-in discount will be offered for purchasing a new replacement.